First-Line Supervisors of Office and Administrative Support Workers

Key Competencies * Integrity * Dependability * Leadership * Self Control * Stress Tolerance * Attention to Detail * Concern for Others * Achievement/Effort * Cooperation * Adaptability/Flexibility

Representative Tasks * Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. * Resolve customer complaints or answer customers' questions regarding policies and procedures. * Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Industry

Job Family Office and Administrative Support

Sample Job Titles Accounting Administrator, Accounting Clerks Supervisor, Accounting Director, Accounting Manager, Accounting Supervisor, Accounts Payable Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Accounts Receivable Supervisor, Adjustment Supervisor, Administrative Coordinator, Administrative Officer, Administrative Supervisor, Admissions Supervisor, Admitting Officer, Advertising Dispatch Clerks Supervisor, Agency Appointments Supervisor, Airline Ticket Sales and Reservations Supervisor, Animal Hospital Office Supervisor, Assembly Stock Supervisor, Audit Clerks Supervisor, Auto Club Safety Program Coordinator, Automatic Chief, Automobile Club Safety Program Coordinator, Automotive Service Advisor, Automotive Service Writer, Baggage Agent Supervisor, Baggage and Mail Agent, Baggagemaster, Banking Supervisor, Billing Administrator, Billing Department Supervisor, Billing Supervisor, Booking Supervisor, Bookkeepers Supervisor, Bookkeeping Clerks Supervisor, Boxing and Pressing Supervisor, Business Manager, Business Office Manager, Call Center Director, Call Center Manager, Call Center Supervisor, Cargo Supervisor, Cashiers Supervisor, Central Office Operator Supervisor, Central Office Telephone Operators Supervisor, Central Supply Manager, Central Supply Supervisor, Central Supply Technician Supervisor, Chief Crew Scheduler, Chief Load Dispatcher, Chief Order Dispatcher, Chief Payroll Clerk, Chief Service Dispatcher, Chief Service Observer, Claims Adjuster Supervisor, Claims Supervisor, Classified Advertising Supervisor, Clerical Supervisor, Clerk Supervisor, Coding Clerks Supervisor, Coin Machine Collector Supervisor, Collection Supervisor, Collections Manager, Commissary Agent, Communication Center Coordinator, Complaint Evaluation Supervisor, Computer Operations Supervisor, Contact and Service Clerks Supervisor, Control Board Operator, Coordinator, Correspondence Section Supervisor, Cost and Sales Record Supervisor, Cost Control Supervisor, Credit and Loan Collections Supervisor, Customer Care Manager, Customer Complaint Service Supervisor, Customer Manager, Customer Records Division Supervisor, Customer Service Administrator, Customer Service Manager, Customer Service Officer, Customer Service Representative Supervisor, Customer Service Supervisor, Customer Services Supervisor, Cycle Counter, Data Control Clerk Supervisor, Data Entry Supervisor, Data Processing Supervisor, Delivery Department Supervisor, Dispatch Manager, Documentation Supervisor, Facilities Manager, Field Service Manager, Files Supervisor, Film Vault Supervisor, Financial Aid Director, Flight Reservations Manager, Floor Space Allocator, Food Checkers and Cashiers Supervisor, Force Adjustment Supervisor, Front End Manager, Front Office Manager, Front Office Supervisor, Gate Services Supervisor, Group Chief Operator, Head Control Clerk, Head Stock Transfer Clerk, Head Transfer Clerk, Home Energy Consultant Supervisor, Hospital Admissions Officer, Hub Lead, Inventory Administrator, Inventory Control Manager, Inventory Control Supervisor, Inventory Management Specialist, Inventory Specialist Manager, Keypunch Operators Supervisor, Lending Activities Supervisor, Machine Records Units Supervisor, Magazine Supervisor, Mail Carriers Supervisor, Mail Clerks Supervisor, Mail Sorting Supervisor, Mailing Manager, Mailroom Supervisor, Mails Supervisor, Marking Room Supervisor, Measurement Department Chief Clerk, Medical Billing Manager, Medical Billing Supervisor, Meter Readers Supervisor, Money Room Supervisor, Office Coordinator, Office Manager, Office Supervisor, Operators School Manager, Order Takers Supervisor, Passenger Service Supervisor, Pay Station Department Manager, Payroll Administrator, Payroll Manager, Payroll Master, Payroll Supervisor, PBX Supervisor (Private Branch Exchange Supervisor), Personnel Clerks Supervisor, Petroleum Inspector Supervisor, Policy Change Clerks Supervisor, Postal Supervisor, Practice Manager, Print Shop Chief Clerk, Production Clerks Supervisor, Production Control Supervisor, Proof Machine Operator Supervisor, Property Master, Public Message Service Supervisor, Purchasing and Claims Supervisor, Rate Supervisor, Real Estate Office Supervisor, Regulatory Administrator, Route Supervisor, Sack Department Supervisor, Safety Deposit Supervisor, Schedule Supervisor, Script Supervisor, Securities Vault Supervisor, Services Manager, Space Control Supervisor, Staff Services Manager, Statement Clerks Manager, Statement Clerks Supervisor, Station Agent, Steno Pool Supervisor, Stock Control Supervisor, Stock Room Manager, Stock Supervisor, Stockroom Supervisor, Supervisory Clerk, Support Manager, Survey Workers Supervisor, Switchboard Operator Supervisor, Tabulating Supervisor, Tariff Supervisor, Team Manager, Technical Coordinator, Telecommunicator Supervisor, Telegraphic Typewriter Operators Supervisor, Telephone Clerks Supervisor, Telephone Information Supervisor, Telephone Operators Supervisor, Telephone Order Supervisor, Telephone Solicitor Supervisor, Teller Supervisor, Tellers Supervisor, Ticket Sales Supervisor, Timekeeping Supervisor, Toll Collector Supervisor, Tool Crib Manager, Tool Crib Supervisor, Transcribing Operators Supervisor, Travel Information Center Supervisor, Trust Accounts Supervisor, Typing Pool Supervisor, Typing Section Chief, Typists Supervisor, Underwriting Clerks Supervisor, Want Ad Supervisor, Ward Service Supervisor, Warranty Administrator, Warranty Manager, Weigh Boss, Word Processing Supervisor.