Retail Loss Prevention Specialists

Digital Talent Assessment | Retail Loss Prevention Specialists

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Type of Assessments:

Situational Judgment: Estimate candidates’ behavioral response in the workplace by prompting them with realistic problem solving scenarios encountered on the job.
Personal Attributes: Examines candidates’ individual personality profile along xx key dimensions to predict their potential fit within a specific role.
Basic Work Skills Assessment: Evaluates candidates’ common sense understanding of the most fundamental safety, service, and performance skills needed to succeed on Day 1.
Interactive Scenario: Video game quality test of a candidate’s real-world problem solving in an immersive game environment

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Case Scenario

Loss Prevention Agent, Loss Prevention Specialist, and Front Desk Associate

General Job Description

Implement procedures and systems to prevent merchandise loss. Conduct audits and investigations of employee activity. May assist in developing policies, procedures, and systems for safeguarding assets.

Key Traits this Assessment Measures

Cooperation:

Tendency to work and collaborate well with others by assisting with investigations, coordinating with risk management or other departments, directly working with loss prevention agents, and recommending new or improvement equipment to reduce risk.

ATTENTION TO DETAIL:

Tendency to carefully review merchandise report or stock shortages, verify documentation on security-related incidents, and inspect building, equipment, or access points to ensure that security systems are working properly.

Self-Control:

Tendency to regulate one’s emotions, maintaining composure under stress, ensure that their decision-making remains clear, use effective strategies to prevent losses, seek solutions to conflict, and de-escalate tense situations.

Stress Tolerance:

Tendency to perform well when investigating known or suspected internal theft by following safety guidelines, maintaining documentation on security-related incidents, and recovering quickly following stressful episode.

Integrity:

Tendency to consistently make decisions and actions guided by ethical standards and strong moral character, communicate transparently in all interactions, and maintain confidentiality when conducting investigations and preparing or handling reports.