Digital Talent Assessment | Hotel, Motel, and Resort Desk Clerks

Unlock the opportunity for applicants to demonstrate their job skills with, a comprehensive digital talent assessment platform. Powered by Adaptive Immersion’s stealth assessment technology and built upon the Occupational Information Network (O*NET) database developed and maintained by the U.S. Department of Labor. Can they do the job? Let them prove it.

Type of Assessments:

  • Situational Judgment: Estimate candidates’ behavioral response in the workplace by prompting them with realistic problem solving scenarios encountered on the job.
  • Personal Attributes: Examines candidates’ individual personality profile along xx key dimensions to predict their potential fit within a specific role.
  • Basic Work Skills Assessment: Evaluates candidates’ common sense understanding of the most fundamental safety, service, and performance skills needed to succeed on Day 1.

  • Interactive Scenario: Video game quality test of a candidate’s real-world problem solving in an immersive game environment

Engagement Items

  • Multiple Choice

  • Ranking

  • Rating

  • Slider

  • Categorization

  • Heat Map

  • Image

  • Audio

  • Video

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Case Scenario

Desk Clerk, Front Desk Agent, and Front Desk Associate

General Job Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests by issuing room keys or cards, transmitting, and receiving messages, keeping records of reservations, and presenting statements to and collecting payments.

Key Traits this Assessment Measures


Tendency to engage with guests and colleagues empathetically and consider perspective of all parties involved when navigating conflict, have a natural inclination to provide support, guidance, and appropriate solutions, and prioritize the well-being of others by listening and responding to feedback.


Tendency to prioritize punctuality for shifts and guest interactions, take responsibility for their role in guest satisfaction and operational success, thoroughly complete tasks from registering guests to processing payments, and adhere to established organizational procedures and guidelines.


Tendency to provide consistent service by remaining composed and level-headed regardless of situation, reassure professional atmosphere, and approach challenges with rationality.


Tendency to thoroughly complete guest registration by handling payment information, ensuring accurate entry of guests’ personal information, and identifying potential errors or inconsistencies.


Tendency to communicate transparently with guests and colleagues by providing accurate information, adhering to high ethical standards, maintaining confidentiality when handling sensitive guest information, and demonstrating a strong sense of moral character.

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