Digital Talent Assessment | Waiters and Waitresses
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Type of Assessments:
Engagement Items
Case Scenario
Stock Clerk, Inventory Specialist, and Inventory Technician
General Job Description
Take orders and serve food and beverages to patrons at tables in dining establishment.
Key Traits this Assessment Measures
Cooperation:
Tendency to work harmoniously by interacting with customers and colleagues with a good-natured attitude by assisting host or hostess with phone calls, performing food preparation duties, and coordinate cleaning duties with colleagues.
Dependability:
Tendency to promptly take orders and check with customers to ensure that they are enjoying their meals, responsibly enter orders for kitchen staff, reliably complete cleaning duties after customer have finished dining, and stock up service areas with supplies.
ATTENTION TO DETAIL:
Tendency to carefully enter customer’s orders, answer questions about menu items, recommend food items based on customer’s needs and desires, ensure that tables are prepared for customers, and identify any errors or mistakes in food orders.
Stress Tolerance:
Tendency to handle criticism constructively and perform well under heavy workload, time pressure, or other stressful situations by quickly recovering and becoming productive following stressful episodes, such as maintaining professionalism when addressing an upset customer’s concerns.
SELF-CONTROL:
Tendency to regulate and manage one’s emotions by maintaining composure and making rational decisions in difficult or emotional situations, such as resolving customer complaints about food service.