Digital Talent Assessment | Cashier
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Type of Assessments:
Engagement Items
Case Scenario
Center Aisle Cashier, Checker, and Customer Assistant
General Job Description
Receive and disburse money in establishments other than financial institutions by using electronic scanners, cash registers, or related equipment to process credit or debit card transactions and validate checks.
Key Traits this Assessment Measures
Cooperation:
Tendency to work harmoniously by interacting with customers and colleagues with a good-natured attitude by assisting colleagues with bagging items, restocking items, or customer inquiries, and valuing different perspectives to among colleagues and customers.
Dependability:
Tendency to be punctual by arriving on time, checking out customers promptly, responsibly addressing customer’s inquiries, maintaining an organized and consistent checkout process, and ensuring that every customer’s needs are addressed.
Self-Control:
Tendency to regulate and manage one’s emotions by making rational decisions and maintain composure in difficult situations, such as resolving customer complaints about wait times, product prices, or product not meeting their expectations.
Stress Tolerance:
Tendency to handle criticism constructively and perform well under heavy workload, time pressure, or other stressful situations by quickly recovering and becoming productive following stressful episodes, such as maintaining professionalism when addressing an upset customer’s concerns.
Integrity:
Tendency to act honestly and adhere to ethical values and confidentiality by providing customers accurate information about products or sales, resolving customers’ complaints or concerns, and maintaining transparent transactions.