General Job Description
Prepare or serve specialty coffee or other beverages. Serve food such as baked goods or sandwiches to patrons.
Key Traits this Assessment Measures
Tendency to work and collaborate well with others by taking orders with a friendly attitude, actively contributing to team efforts by offering assistance during busy periods, and helping customers make choices that suit their preferences.
Tendency to be responsible and reliable by promptly and efficiently placing customer’s orders, consistently following safety food guidelines, maintaining punctual attendance, properly using and caring of equipment, and maintaining high quality standards when preparing food and beverages.
Tendency to regulate and manage one’s emotions by maintaining a calm and collected demeanor when interacting with customers’ complaints about food service and during busy periods.
Tendency to accept constructive criticism from colleagues, respond calmly and effectively to customer complaints, and perform well under heavy workload, time pressure, or during other stressful situations by quickly recovering productivity following stressful episodes.
Tendency to act honestly, adhere to ethical principles and values, maintain confidentiality when required, providing accurate information about food and beverages, and admitting to order errors or mistakes.