General Job Description
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Key Traits this Assessment Measures
Tendency to work well with others by actively contributing to team efforts, such as assisting colleagues with accurate information about products or services and with customer’s transactions, inquiries, or complaints.
Tendency to prioritize punctuality by showing up to work on time, answering to customer’s inquiries promptly, reliably provide information about products or services, accurately take or enter orders, and obtain information about complaints.
Attention to Detail:
Tendency to carefully review customer’s inquiries, orders for accuracy, records of customer interactions, and ensure appropriate changes are made to resolve customer issues.
Concern for Others:
Tendency to be understanding by approaching interactions with genuine empathy, seek to understand customer’s desires and needs, and have a natural inclination to provide customers support, guidance, and appropriate solutions.
Tendency to be honest and adhere to ethical values by prioritizing transparency with customers and colleagues and treating them with respect, maintaining confidentiality when required, acknowledging transactional mistakes and taking appropriate steps to resolve them.